Why hasn’t my tracking updated?Updated 3 days ago

Tracking numbers can take 24–48 hours to activate after they're issued. If there’s still no update after that time, contact Customer Support for help.

• Domestic Orders: Please allow 5–10 business days for processing and shipping. Delivery can take up to 2 weeks depending on the carrier and your location.
• International Orders: Delivery may take up to 8 weeks. Once your package leaves the U.S., it is handled by local customs agents.

How can I check my tracking?

• Use the carrier’s website for the most accurate updates. For international shipments, check DHL here or FedEx here.

Will I have to pay customs fees?

• If customs fees apply, the carrier will contact you directly with payment instructions.

See more international shipping information here.